1.0 Test - Scheig Utility Worker

Scheig Utility Worker 1.0 test is a specialized pre-employment assessment developed by Scheig Solutions

• Identify symbols, legends, and simple schematics (pipes, valves, meters).
• Follow flow direction and locate components.

Behavioral Assessment: Approximately 70% of the test focuses on human factor behaviors (such as reliability and judgment), while 30% covers technical competencies.

4. Integrity / Rule-Following

Example scenario: "Your supervisor asks you to falsify a maintenance log to meet a deadline. What do you do?"

Problem-Solving: The ability to interpret diagrams, work orders, and maps to resolve field issues. Preparation Tips for Candidates

• Prioritizing tasks, responding to emergencies, escalations.
• Choosing safest/most efficient methods when options are presented.
• Customer interaction basics (politeness, clear communication).

Mistake #4: Overly Aggressive Customer Responses

Utility workers deal with frustrated residents. Answers that suggest arguing, threatening, or dismissing a customer’s concern will lower your customer service score.